Stuff We Get Asked A Lot
Welcome to the athenastyles.com Help Center. We’ve compiled some of our customers’ most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind. Should you have any other issue that we may have missed, don’t hesitate to reach out.
Shipping & Delivery
(Orders placed by 2pm ET Monday-Friday)
Standard*3-5 Business Days
Express**2-5 Business Days
Two Day***2 Business Days
International****10-14 Business Days
* Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries arrive within 3-5 business days via USPS.
** Express delivery is not available for U.S. territories, Alaska, and Hawaii.
*** Two Day and Next Day deliveries are not available for P.O. Boxes, APO/FPO military addresses, and other certain areas FedEx cannot reach.
**** International delivery is not available for international P.O. boxes. If your country isn't listed on our drop-down country box, we're currently unable to ship there.
Please note: "Business day" refers to Monday through Friday, excluding holidays. Next Day requested on Fridays
is not available for Saturday
Need it in a hurry?
For online orders, just click on the link in your confirmation email. If you placed a phone order, please call our Customer Service Team. Unfortunately tracking is not available for international delivery.
Express delivery is twice-as-fast.
HOW DO I KNOW MY CREDIT CARD INFORMATION IS SECURE?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
What is your return policy?
Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Merchandise purchased in an outlet store must be returned to an outlet. Purchases must be returned in the country of original purchase. We are unable to accept the return of product purchased online via BorderFree. All shipping and handling fees are non-refundable.